RingCentral + Salesforce (Click to call phone numbers)

Update 8/13/2014: If you’re looking for an easier way to do this and would also like features such as call logging and call popups, checkout www.callinize.com/integrations/salesforce/ringcentral

At my company, the sales guys wanted a way to click on a phone number on a webpage and have it connect them automatically.   In our case the application was for a Salesforce CRM but this solution would work for any webpage which has phone numbers on it. 

What makes this possible is a RingCentral feature called “RingOut”.  What it does is it calls you on your phone number and then connects you to the number you want to call.  The software provided by ring central can do this automatically in applications like Microsoft Outlook.  But, didn’t have a way of simply clicking a link in a webpage. 

Here’s a quick solution for FireFox users.

1) Get the firefox addon: Telify

2) Open the Telify preferences and configure it to use a “Custom URL”.

3) Edit the GET params appropriately in the URL below and paste it into the Custom URL field.  (See this page for more on this: http://service.ringcentral.com/ringoutapi/ for a detailed description of what each field is if you can’t figure it out.)

https://service.ringcentral.com/ringout.asp?cmd=call&username=8889363711&ext=101&password=1234&to=$0&from=6505551231&clid=8889363711&prompt=1

Notice that we set the “to” field to $0.  This is a variable that will be replaced with the phone number that you clicked on automatically by Telify.

Comments

[Adam]

This is a cool feature. But is there a way to have that Ring Central Activity logged as a call in the Activity History of Salesforce?

[mobile barcode software]

Couldn't be written any better.one of my friend always kept talking about this. I will forward this article to him. Pretty sure he will have a good read. Thanks for sharing!

[Blake Robertson]

Adam, Not without a full blown CTI solution.

[Blake Robertson]

Adam, I know this thread is old, but if you want an integration between Salesforce and Ringcentral. Callinize now supports this. Checkout www.callinize.com/integrations/salesforce/ringcentral for more information.